"What's the underlying problem behind the problem? Address the root cause, not just the symptoms. Good afternoon on Friday. (20231013)
There's a classic story circulating within the Toyota Motor Corporation.
An employee, during a routine inspection in the workshop, noticed a drop of oil on the floor.
What would your first reaction be? Wipe the oil away, right?
But he didn't. Instead, he pondered why there was a drop of oil.
He looked around and, upon looking up, saw that the oil was leaking from a screw above.
When he unscrewed it, he found that the washer inside had deteriorated.
He didn't just replace the washer; he thought about why the nearby washers didn't have problems.
He took off the adjacent washers and realized that the two washers came from different suppliers.
In the end, he promptly reported this issue to the procurement department.
Not only was the problem solved, but it also effectively prevented similar incidents in the future, leading to his promotion.
When faced with a problem, don't just treat the symptoms,
Address the root cause; don't just apply band-aids.
Putting out fires everywhere will only lead to more fires,
Often resulting in futile efforts.
Focusing solely on dealing with problems narrows your vision,
You won't prioritize tasks,
Lack of planning will only make things busier and messier.
Don't succumb to pressure-driven actions,
Ask yourself why multiple times when faced with challenges."